Get help with your apps

We're here to ensure your experience with JMWINC Developers' apps like IMS Made Simple and WordQuest is seamless. Find answers to common questions, contact our support team, or join our iOS beta waitlist for early access to new features.

Frequently asked questions

We've compiled answers to the most common questions our users ask. If you can't find what you're looking for here, please don't hesitate to reach out to our support team.

How do I add employees to an account?
Our apps are designed for team collaboration. You can add employees to your account through the administrative settings within the app. Detailed instructions are available in our in-app help section for IMS Made Simple.

Can I import existing inventory via CSV?
Yes, IMS Made Simple supports importing your existing inventory data using a CSV file. This feature makes it easy to get started with your current stock information. Refer to the app's help section for a step-by-step guide.

Which suppliers are supported in the app?
Our apps are continually updated to support a wide range of suppliers. For IMS Made Simple, you can find a list of currently supported suppliers within the app's settings or documentation.

How do I cancel my subscription?
You can manage and cancel your subscription directly through your app store account settings (Google Play or Apple App Store). For any issues, our support team can guide you through the process.

Does the app work offline?
Some functionalities of our apps, especially IMS Made Simple, are designed to work offline. Data will sync automatically once an internet connection is re-established. Specific offline capabilities are detailed in the app's help section.

How many locations does each plan support?
Our plans offer varying levels of support for multiple locations. Details regarding the number of locations supported by each plan are available on our website or within the app's subscription details.

What about data security and privacy?
We prioritize your data security and privacy. Our apps adhere to strict data protection protocols, and we have clear documentation outlining our policies. For more information, please refer to our privacy policy on our website.

Is there built-in help in the app?
Yes, for IMS Made Simple users, we've integrated help text on almost every screen to guide you through features and functionalities, ensuring you can find answers quickly as you use the app.

Need more help? Contact us

If you can't find the answer in our FAQs, our dedicated support team is ready to assist you. We pride ourselves on personal responses within 1 business day — no bots, no ticket queues.

For app support and general questions:

info@jmwinc-developers.com

For business inquiries and enterprise pricing:

info@jmwinc-developers.com

Alternatively, you can fill out our contact form directly on this page.

Join our iOS beta waitlist

Be among the first to experience our apps on iPhone! Join the iOS beta waitlist to get early access and help us shape the future of JMWINC Developers' applications. We will notify you as soon as the iPhone version launches.