Support
Get help with your apps
Answers to the questions we get most, and a direct line to a human when the answer isn't here. We reply personally within one business day — no bots, no ticket queue.
Frequently asked questions
How do I add employees to an account?
Our apps are designed for team collaboration. You can add employees to your account through the administrative settings within the app. Detailed instructions are in the in-app help section for IMS Made Simple.
Can I import existing inventory via CSV?
Yes. IMS Made Simple supports importing your existing inventory data from a CSV file, which makes it easy to get started with your current stock information. The app's help section has a step-by-step guide.
Which suppliers are supported in the app?
Our apps are continually updated to support a wide range of suppliers. For IMS Made Simple, the current list lives in the app's settings and documentation.
How do I cancel my subscription?
Manage and cancel your subscription directly through your app store account settings — Google Play or the Apple App Store. We can't cancel a store subscription on your behalf.
Does the app work offline?
Much of IMS Made Simple works offline. Data syncs automatically once a connection is re-established. Specific offline capabilities are detailed in the app's help section.
How many locations does each plan support?
Plans differ in how many locations they cover. The current numbers are shown in the app's subscription details.
What about data security and privacy?
We take this seriously. Connections are encrypted over HTTPS, company data is isolated at the database level with row-level security, passwords are hashed, and we do not sell data to anyone. Our privacy policy spells it out in full.
Is there built-in help in the app?
Yes. For IMS Made Simple we've put help text on almost every screen, so guidance is where you need it rather than buried in a manual.
Is Rift Delver really free?
Yes. Rift Delver is free on the App Store, on Google Play, and in your browser at riftdelver.netlify.app. No account is required to play.
Still stuck? Write to us
For app support, general questions, business inquiries and enterprise pricing, one address reaches us:
Tell us which app, which device, and what you were doing when it went wrong. A screenshot helps more than anything else.
Report a bug in Rift Delver
The fastest route is the Discord — there's a channel for it, and bug reports there tend to turn into the following week's patch.